At Kapey, we ensure every product is manufactured with precision and quality. If you are not satisfied with your purchase, please read our refund and return terms below.
You may request a return or replacement if:
You received a damaged or defective product
The product delivered is incorrect or different from the order
Note:
We do not accept returns for products damaged due to incorrect installation, mishandling, or regular wear and tear.
Returns or replacement requests must be submitted within 7 days of product delivery.
Products must be:
Unused
In original packaging
With all accessories, screws, and components intact
Custom-made or personalized products
Items purchased on clearance/sale
Products damaged due to improper use
Once the returned item is received and inspected:
Approved refunds will be initiated within 7–10 business days
Refunds are processed through the original payment method
Shipping charges are non-refundable
If eligible, replacements will be shipped after the return is approved.
If the product is out of stock, a refund will be issued.
Orders can be canceled only before dispatch.
Once shipped, cancellation is not possible.
In case of damaged/incorrect products, Kapey will arrange pickup or bear return shipping cost.
For other return requests, the customer may need to arrange shipping.
